Perhaps you and your colleagues do not always agree with each other, and you notice that communication could be better. Or you have a lot of expertise and knowledge yourself, but that doesn’t always means you can convince people to do what you want. Being right does not automatically mean that people agree with you. Communication is one of the key skills of top professionals to get people on board and make a difference. In this basic programme you will learn what communication is all about. Your way of communicating is key. You receive feedback on your personal verbal and non-verbal communication. The scientifically based Influence Model® gives you insights into a wide range of types of communication. You will become aware how to communicate more effectively by anticipating different situations and adapting to all kinds of people. You will find out what the effect is of letting go of your own goals and focusing your attention on your conversational partner.