The successful sale of products or services is key to any business organisation since the revenue generated will have a direct impact on profitability. In this training, you will gain a comprehensive overview of the sales process from initial contact to completion, and of the importance of ethical sales practices. You will learn how to prepare for a professional sale and explore the immediate post-sales procedures including how the sales order process is monitored, and the development of an accurate quotation. Through practical activities, you will develop the skills and abilities needed to be successful in the sales process. How is excellent customer service linked to business success? In this unit you will learn that attracting new customers costs a business more than keeping existing customers, So it is important to keep existing customers happy. You can do this by building relationships with internal and external customers and giving them excellent service that exceeds their needs and expectations.